- Products sold by us: a refund within 14 days if the product does not work as described (or longer if its page says so).
- Physical items: return within the window shown on the product; faulty, damaged or wrong items are on us.
- Marketplace orders are covered by Buyer Protection; affiliate products are refunded by their vendor.
- Refunds go back the way you paid, usually within 5–10 working days.
This policy explains how refunds and returns work on TrustifySpace. Every product page also shows its own refund terms — where they differ from this page, the product page applies if it is better for you. Nothing here limits your statutory consumer rights.
1. Who handles your refund
- Sold by TrustifySpace — we handle it, as described below.
- Marketplace sellers — the seller first; if you cannot agree, we decide under Buyer Protection.
- Affiliate products (“Get Access”) — the vendor, under the terms quoted on our listing. If a vendor will not honour its own terms, tell us and we will help.
2. Digital products sold by us
Unless the product page says otherwise, you can ask for a refund within 14 days of purchase if the product does not work as described or you could not access it. Because digital goods can be copied, we may decline refunds for products that were fully downloaded and work as described, where the law allows. Once a refund is made, download links and licence keys stop working.
3. Physical products sold by us
- Change of mind: return unused items in their original condition within the return window shown on the product (usually 30 days from delivery). We will tell you where to send them; return postage is yours unless the product page says otherwise.
- Faulty, damaged or wrong items: tell us within 30 days of delivery with a photo. We replace or refund, including postage — you usually do not need to send cheap items back.
- Not delivered: if tracking shows no delivery by the latest estimated date, contact us and we will trace it, resend it or refund you.
- Some items cannot be returned for hygiene or safety reasons (for example opened personal-care products); they are marked on the product page.
4. Items shipped from our suppliers
Some items are shipped directly to you from a supplier or warehouse. That changes nothing for you: you deal only with us, and the same rights, windows and Buyer Protection apply.
5. Memberships
You can cancel a plan at any time; it stays active until the end of the period you paid for. If you ask within 14 days of first paying and have not used the paid features, we refund it in full.
6. Cash on delivery
Refunds for cash-on-delivery orders are paid to your wallet or by a payment method we agree with you.
7. How to ask for a refund
- Open the order in My account → My purchases and choose “Return or report a problem”, or reply to your receipt email, or message us from the Support page.
- Tell us the order number and what went wrong (a photo helps for physical items).
- We reply within 2 working days. Approved refunds go back the way you paid (or to your wallet if you paid from it), usually within 5–10 working days depending on the provider.
8. Chargebacks
Please contact us before disputing a payment with your bank — we usually fix problems faster. Fraudulent chargebacks may lead to account closure.
