When you buy from a seller on TrustifySpace and pay through the site, you are covered.
You get your money back if
- Your order never arrives.
- It arrives damaged, faulty, or not as described.
- The seller does not ship it within the promised time — you can cancel for a full refund.
How it works
- Open the order in My account → My purchases and choose “Return or report a problem” (or “It has not arrived”).
- The seller has a few days to answer and put it right.
- If you cannot agree, press “Ask us to decide”. A real person looks at the messages, photos and tracking, and decides — usually within 3 working days.
- Refunds go back the way you paid.
To stay covered
- Pay on this site — never by bank transfer, gift card or app to a seller directly.
- Keep messages with the seller on the site.
- Report a problem within the return window shown on the product (and within 30 days of delivery for items that never arrived or were not as described).
Cash-on-delivery orders are covered once you have paid the courier: report a problem in the same way.
